Privacy policy
Effective Date: July 30, 2026
Your privacy matters to us.
At HOFFMAN, we believe buying a watch should come with confidence—not surprises. We collect only the information we need to process your order, support your watch, and improve your experience. We do not sell or rent your personal information to third parties.
This Privacy Policy explains how HWOSAB LLC, doing business as HOFFMAN (“HOFFMAN,” “we,” “our,” or “us”), collects, uses, stores, and protects your personal information when you visit our website, purchase our products, subscribe to our newsletter, contact us, or otherwise interact with us.
WHAT WE COLLECT
The information we collect depends on how you interact with us.
When you place an order, contact us, subscribe to our newsletter, join a waiting list, submit a warranty claim, or request a repair, we may collect information such as your name, email address, telephone number, billing and shipping address, purchase history, customer support correspondence, warranty and repair information, newsletter preferences, waiting list registrations, and any reviews or feedback you choose to share.
When you visit our website, we also collect certain technical information automatically, including your IP address, browser and device information, pages visited, shopping activity, referral source, and information collected through cookies and similar technologies. This helps us improve our website, understand how it is used, personalize your experience, and protect against fraud.
Payment information is processed securely by our payment providers. We do not store your complete payment card details.
HOW WE USE YOUR INFORMATION
We use your information to provide the products and services you expect from HOFFMAN.
This includes processing and delivering your orders, providing customer support, managing warranty and repair services, verifying purchases, preventing fraud, improving our products and website, communicating with you, complying with legal obligations, and sending marketing communications where you have chosen to receive them.
We collect and use only the information reasonably necessary for these purposes.
MARKETING
If you choose to receive updates from us, we may occasionally contact you about new releases, product availability, limited production runs, company news, events, and special offers.
You can unsubscribe at any time by using the unsubscribe link included in every marketing email or by contacting us directly.
LIMITED PRODUCTION
Many HOFFMAN watches are produced in limited quantities and may sell out.
If you choose to join a waiting list or register your interest in a future release, we may use your contact information to notify you when a watch becomes available, when a new production run is announced, or when similar products are released.
Joining a waiting list or registering your interest does not reserve a watch or guarantee availability.
WARRANTY AND REPAIRS
If you send a watch to us for warranty service or repair, we may keep records relating to that service, including purchase verification, repair history, correspondence, shipping information, and photographs you provide.
These records help us honor our warranty, provide future support, maintain accurate service records, and protect against fraud.
COOKIES
Like most websites, we use cookies and similar technologies. Cookies help keep our website functioning properly, remember your preferences, improve performance, understand how visitors use our website, measure the effectiveness of our marketing, and provide a better browsing experience.
Depending on where you live, you may also be able to manage your cookie preferences through your browser settings or our cookie consent tools.
SHARING YOUR INFORMATION
We work with trusted service providers who help us operate our business. These providers support services such as payment processing, website hosting, order fulfillment, shipping, customer support, email communications, website analytics, fraud prevention, and secure cloud hosting.
They receive only the information necessary to perform their services on our behalf and are expected to protect your information appropriately.
We do not sell or rent your personal information.
INTERNATIONAL TRANSFERS
As an international business, your personal information may be transferred to and processed in countries outside your country of residence.
Where required by applicable law, we use appropriate safeguards to protect personal information transferred internationally.
HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary to fulfill your orders, provide warranty and repair services, maintain business and accounting records, resolve disputes, prevent fraud, and comply with legal obligations.
When information is no longer required, we securely delete or anonymize it where appropriate.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights relating to your personal information. These may include the right to access, correct, delete, restrict, or object to certain processing activities, receive a copy of your personal information, withdraw your marketing consent, or lodge a complaint with your local privacy authority.
If you wish to exercise any of these rights, please contact us using the details below.
PROTECTING YOUR INFORMATION
Protecting your personal information is important to us.
We use appropriate technical, organizational, and administrative safeguards designed to protect your information. While no method of transmitting or storing information can ever be completely secure, we continually work to improve our systems and security practices.
CHILDREN’S PRIVACY
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can remove that information where required by law.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
These websites operate independently of HOFFMAN and have their own privacy policies. We encourage you to review those policies before providing any personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or the services we provide.
If we make material changes, we will update the Effective Date shown at the top of this page.
CONTACT US
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, pleasecontact us at:
The website is operated by:
HWOSAB LLC
Doing business as HOFFMAN
16192 Coastal Highway
Lewes, Delaware 19958
United States