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shipping & delivery
Yes, we provide global shipping. Shipping is free for all watch orders. We use FedEx, DHL, or UPS to provide fast and reliable delivery.
Shipping fees apply to accessory orders under $80.
Estimated delivery is within three to five business days. Delivery times may be longer for international orders and certain locations. Be advised that customs delays are out of our control and may affect delivery times. Your order will generally ship within 48 hours on business days.
You will receive tracking information once your order is dispatched, which will allow you to follow the status of your shipment.
All orders are insured against theft and accidental damage from our warehouse to the shipping address while in transit.
International orders are shipped DDU. Import duties, VAT, and local fees are not included in the order total. Where applicable, these charges will be collected by the courier or local customs authority before delivery and are the customer’s responsibility.
orders
If a product is sold out, please sign up for the waiting list. We will notify you as soon as it becomes available again.
If the watch you are seeking is not listed in our online catalog, it may have been discontinued, or it might be a limited edition that was available exclusively through select partners.
Once you have received tracking information for your order, cancellation is no longer possible.
If your order is canceled, it may be due to security holds from your bank or incomplete payment information.
If you need to change your order or delivery details, please contact us as soon as possible and before your order is dispatched. Once it has shipped, any address changes must be arranged directly with the courier.
payments
We operate on Shopify and accept all major credit cards, PayPal, and other payment methods. Available payment options may vary depending on the country.
We do not offer the option to pay with cash on delivery.
The currency for transactions is determined by the delivery country and is fixed. All transactions will be conducted in the currency specific to the delivery country.
returns & refunds
To initiate a return, please contact us and we’ll be happy to assist you.
You have 14 days from the receipt date to initiate a return.
We will process refunds for items returned within up to ten days of receipt, provided they conform to our return policy. Please note that our payment provider's processing time is estimated to five business days before the funds are returned to you.
product information
Each product page features detailed specifications and sizing guides to ensure a proper fit.
contact
Our customer service team is ready to assist you via email. You can reach us directly at contact@hoffmanwatches.com or via our contact page.
SHIPPING
Free priority shipping worldwide on all watch orders.
Estimated delivery is within three to five business days. Delivery times may be longer for international orders and certain locations. Delivery times to GCC countries are currently extended.
For orders under $80, standard shipping fees apply: $10 for domestic orders and $20 for international orders.
All orders are shipped from the United States and are fully insured. We use FedEx, DHL, or UPS to provide fast and reliable delivery. Alternative carriers may be used for certain destinations when necessary.
Once your payment has been verified, please allow up to 48 hours, excluding weekends and holidays, for your order to be processed and dispatched. You will receive a tracking link once your order is ready for shipment.
International orders are shipped DDU. Import duties, VAT, and local fees are not included in the order total. Where applicable, these charges will be collected by the courier or local customs authority before delivery and are the customer’s responsibility. Customs clearance may affect the estimated delivery time.
Please ensure that your shipping details are correct before placing your order. Address changes must be requested before dispatch. Once an order has been dispatched, any request to change the address or delivery instructions must be arranged directly with the courier.
If you have any questions and want to speak to us, please contact customer support.
RETURNS
You may request a return of any new and unused watch, strap, or other product within 14 days of delivery for a refund to your original payment method or store credit.
We offer free returns for all domestic U.S. orders. Customers returning international orders are responsible for all return shipping costs.
Items must be returned in their original packaging, with all labels and protective stickers intact, and in the same condition in which they were received: undamaged, unworn, and complete with all included accessories. If these conditions are not met, we reserve the right to reject the return or make a reasonable deduction from the refund to reflect any resulting loss in value.
If an order is returned because the customer refused delivery or failed to take the necessary steps to receive it, any costs incurred in connection with the return will be deducted from the refund.
If you have any questions and want to initiate a return, please contact customer support.
REFUNDS
We will process refunds for items returned within up to ten days of receipt, provided they conform to our return policy. Please note that our payment provider's processing time is estimated to five business days before the funds are returned to you.
For international orders, customs duties and import taxes paid directly to a courier or customs authority are non-refundable. Any return-related charges billed to us will be deducted from your refund.
If you have any questions and want to speak to us, please contact customer support.
PAYMENTS
All payments made to us are processed through Shopify, which is certified as Level 1 PCI DSS compliant. This represents the highest level of certification available in the payment industry.
Shopify is a Canadian e-commerce company based in Ottawa, Ontario. It is known for its proprietary e-commerce platform, which supports online stores and retail point-of-sale systems.
WARRANTY
Your watch is guaranteed under normal usage against defects in materials and workmanship for 24 months from the date of purchase.
The warranty does not cover:
- Wear, tear, and aging (e.g., scratches, changes of color of materials, leather, nylon, and rubber).
- Batteries, straps, and sapphire crystals.
- Damages caused by accidents, impacts, excessive force, improper handling or storage, exposure to excessive vibrations, and failure to follow the provided care instructions.
- Damages resulting from repair, service, and alterations.
- Water damage caused by improper use or exposure beyond the watch’s stated water-resistance rating.
In case you need to access your warranty, please contact customer support.
Free shipping on all watches
14 Days Return Policy
24-Month Warranty
Secure Payment